Featuring Alex Turkovic

In this episode of Success Unscripted, Sara Roberts sits down with Alex Turkovic, Director of Adoption at Snow and the creator of the Digital Customer Success Podcast. They cover a wide range of topics from Alex's unique career journey, the evolution of digital customer success, to personal insights on leadership and workplace culture.

Key Highlights:

• Transitioning into Digital Customer Success: Alex shares his journey from a career in music to becoming a leader in digital customer success, highlighting the skills and experiences that facilitated his transition.

• Digital Customer Success Insights: Discussion focuses on defining digital customer success, its overlap with operations, and Alex's team's role in customer education at Snow.

• Leadership and Workplace Culture: Alex talks about managerial responsibilities, addressing workplace trauma, confronting male privilege, and the value of mentorship and coaching.

• Modern Workplace Challenges: Covers childcare as a barrier for women, remote work adjustments, and strategies for handling workplace harassment, emphasizing the need for a supportive environment.

The full audio episode is available on all major podcast platforms including Apple Podcasts and Spotify. Or you can catch a glimpse of the conversation in motion on YouTube.

To check out Alex’s LinkedIn profile, click here.